In general, in financial language, this means – the customer’s (easy) access to the bank and – in particular, contact with a knowledgeable employee (supporter), – as well as after hours via telephone or the Internet (for a bank it is now essential to be accessible online; in Germany more than eighty percent of transactions in 2011 are conducted electronically). – In a narrower sense, this refers to the readiness of a bank to execute around the clock a credit transfer order and/or a debit instruction. – See usability, call center, container banking, remote access, automated teller machine, well-managed, hotline, account balance inquiry, competence, professional, customer service, prosumer, service line, availability, relocation costs.

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University Professor Dr. Gerhard Merk, Dipl.rer.pol., Dipl.rer.oec.
Professor Dr. Eckehard Krah, Dipl.rer.pol.
E-mail address: info@ekrah.com
https://de.wikipedia.org/wiki/Gerhard_Ernst_Merk
https://www.jung-stilling-gesellschaft.de/merk/
https://www.gerhardmerk.de/

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